As we approach the end of 2025, when most companies are starting their year-end closing, the after-sales service team of Kaili Automobile Group still maintains a "perpetual motion machine" like working state. This professional team, known as the 'Mobile 4S Center', has just completed intensive services in Chengdu, Gu'an, Ya'an, Guiyang and other places. Their itinerary never has the word 'end' on it - because their service to customers is always in the present tense.
At every service site, Kaili engineers demonstrate not only technology, but also a responsibility that exceeds expectations. They conduct in-depth "physical examinations" for each Kaili special vehicle, from core systems to precision installations, using professional instruments to detect every possible risk point; They provide face-to-face practical guidance, transforming complex maintenance knowledge into easy to understand operational essentials; They adhere to the principle of 'no overnight problem', ensuring that every malfunction is resolved on-site as quickly as possible.
At an altitude of 4000 meters in the snowy plateau, a Kaili engineer's face turned red and his breathing was rapid. He clenched his oxygen cylinder tightly and occasionally inhaled oxygen, while using a firm and clear voice to explain the operation to the customer. This highly impactful scene is the ultimate embodiment of Kaili's service spirit. When engineers complete training on the plateau while inhaling oxygen, they not only maintain the equipment, but also the absolute trust of customers in the Kaili brand.
This proactive on-site and full lifecycle protection makes customers truly feel that choosing Kaili is choosing an endless guarantee.
Upon closer observation, it will be found that the continuous after-sales service throughout the four seasons has already surpassed the traditional meaning of "after-sales service". In the strategic map of Kaili, it is not only an extension line of product quality, ensuring that every factory vehicle always maintains its peak state; It is also a feedback chain for research and development innovation, with a large amount of practical data from the front line continuously feeding back product iteration. This never-ending service iron army has woven a value network covering the whole country with its footsteps, making "Kaili Manufacturing" not only represent outstanding products, but also a worry free commitment that runs through the entire life cycle of vehicles.
While the industry is still discussing how to provide excellent after-sales service, Kaili has already taken action to elevate service to an important part of its core competitiveness. This team that travels thousands of miles is the most vivid endorsement of the Kaili brand - they use their never-ending footsteps to interpret what true "customer-centric" means and what responsibility and commitment high-end manufacturing enterprises should have.
The calendar of 2025 is about to turn over, but the service journey of Kaili will never end. This "never stop" service team is proving with actions that the best service is to make customers never feel the need for service; The strongest guarantee is to make the guarantee itself a silent commitment.