Adhering to the core concept of "wherever products are sold, services are covered", Kaili Automobile Group always puts the service guarantee for global users as the top priority.
At the beginning of the new year in 2026, Kaili took a new step towards global after-sales service - the after-sales service team crossed the border to Kazakhstan, the hinterland of Central Asia, to carry out specialized vehicle after-sales support work. This is also the first mission of Kaili's global after-sales journey in 2026.
The team has successfully completed vehicle fault diagnosis and maintenance with professional skills and efficient response, practicing service beyond thousands of miles with practical actions, and committing to the New Year's promise of no discounts.
Kazakhstan has a vast territory and complex terrain. Local specialized vehicles are mostly used in high-intensity work scenarios such as mineral transportation and infrastructure construction. In addition, some areas have harsh weather conditions, which require extremely high reliability and after-sales support for vehicles. Local vehicles have been operating under heavy loads and complex road conditions for a long time, resulting in targeted operational failures. A professional team will continue to intervene to ensure the continuity of operations.
Upon receiving the request, the Kaili after-sales service center immediately activated the cross-border after-sales service guarantee emergency process: the domestic technical team communicated with local operation and maintenance personnel through multiple language channels to discuss the details of the fault, and used a remote diagnostic system to preliminarily determine the direction; Synchronize and coordinate resources from nearby overseas warehouses, accurately allocate maintenance parts, and minimize transportation cycles to pave the way for on-site operations.
Specialized after-sales engineers randomly carry tools and accessories, making it inconvenient for customer service to travel across borders. However, they have the ability to arrive at the service site in Kazakhstan. Start work immediately upon arrival: First, conduct a comprehensive inspection of the faulty vehicle, accurately locate the problem, and then complete the replacement of parts and system debugging according to the preset plan. During maintenance intervals, combine local working conditions and climate to explain the key points of maintenance and fault prevention to the operation and maintenance personnel.
After completing the work, the engineer systematically collected usage feedback and improvement suggestions from local customers, carefully sorted them out, and provided feedback to the product and R&D departments, providing important basis for subsequent product optimization and improvement. All the faulty vehicles were eventually restored to operation, which immediately supported the local work progress and laid the on-site foundation for the continuous improvement of product adaptability and user experience.
With the expansion of its market territory, its after-sales network is also synchronously filling the gap. Regions such as Europe, America, Southeast Asia, the Middle East, Africa, and Central Asia not only need to solve the pain points of cross-border after-sales, but also need to establish the global service brand of Kaili after-sales.
To support the new pace of global after-sales, Kaili is continuously promoting infrastructure layout: the construction of KD factories in multiple overseas countries is being orderly promoted, and after being put into use, it will achieve the connection of "localized production+zero distance after-sales". At the same time, Kaili has also built a 24-hour multilingual remote service platform, achieving a three-dimensional model of "online remote diagnosis+offline on-site service" and "overseas warehouse parts delivery+localized guarantee", breaking geographical and temporal limitations, and making services truly globally accessible.
In the future, Kaili will continue to increase its investment in overseas services, improve its global network, enhance team efficiency, and provide professional and efficient services to ensure the full lifecycle of vehicles for global users, so that the service temperature of Chinese intelligent manufacturing can be transmitted to more corners of the world.